I have been troubleshooting install failures for the Autodesk software packages. Autocad, Inventor, and Revit were all failing on 25% of the computers and no logs were generated.
The issue: The version of Windows 10 was too old.
Running winver from the command line will show a dialog box with version and build numbers.
I had tried numerous things trying to determine the failure point but it was quite difficult to pinpoint. The 1603 error provided through SCCM is a generic MSI error and didn’t provide any additional information.
The Autodesk package also seemed to immediately fail with no errors whether run manually or through SCCM. I ended up realizing that you cannot run the Autodesk packages by simply double-clicking on the exe. You must run it from the command line with the command line flags. In the SCCM deployment, we use something like the following.
.\Img\Setup.exe /W /q /I Img\Revit 2020.ini /language en-us
To troubleshoot, I ran the previous statement without the /q flag (quiet). This allowed me to see the error being thrown through the install dialog.
In the end, I’m not sure how we ended up with different OS versions. I created a new task sequence with the newest version of Windows 10 and started the re-image process for the failing desktops.
One other note about Autodesk software. There is a very nice Uninstall tool in the Autodesk folder in the start menu. This allows you to cherry-pick individual components for each software package and version.
